Introduction
At SWIFTER, we are committed to delivering your premium safety gear, tools, and industrial supplies in perfect condition and in the shortest possible time. By partnering with leading national courier services, we ensure that your orders are handled with care and dispatched promptly from our fulfillment centers directly to your facility or doorstep.
1. Shipping Locations & Coverage
We deliver to thousands of pin codes across India, covering all major industrial hubs, metropolitan areas, tier-1, tier-2, and tier-3 cities.
- Domestic Delivery: We ship to all states and union territories across India.
- Remote Areas: If your location is in a remote or restricted zone, our courier partners may require 2 to 3 additional business days to complete delivery.
- PO Boxes: Please note that we do not ship to PO Box addresses; a physical Address is required for successful dispatch.
2. Order Processing & Dispatch Times
Our team works diligently to ensure that every order is verified, packed, and handed over to our courier partners as quickly as possible.
- Standard Processing: Orders placed before 12:00 PM are processed and dispatched on the same business day. Orders placed after 12:00 PM are dispatched on the next business day.
- Operating Days: We process and ship orders from Monday to Saturday, excluding national holidays and public holidays.
- Bulk Orders: High-volume or custom-manufactured orders may require 2 to 4 additional business days for preparation before shipment. Any such timeline will be communicated clearly during order placement.
3. Delivery Timelines & Options
We offer flexible shipping tiers designed to meet the demands of busy industrial operations and urgent project timelines.
- Standard Delivery: Metros & Tier-1 cities usually receive shipments within 2 to 4 business days. Other regions are delivered within 4 to 7 business days.
- Express Delivery: Available for select pin codes, guaranteeing delivery within 1 to 2 business days (additional fee applies).
- Delays: While we aim to meet these timelines, delivery times are estimates and may occasionally be impacted by severe weather conditions, logistics disruptions, or local lockdowns.
4. Shipping Charges & Free Shipping
We believe in complete pricing transparency with no hidden fees added at checkout.
- Free Shipping: Standard delivery is absolutely free of charge for all orders exceeding ₹1,999.
- Standard Shipping Fee: A flat delivery fee of ₹99 is applied to orders below ₹1,999 to cover packaging and logistics costs.
- Express Shipping Fee: Express shipping is calculated dynamically at checkout based on package weight and distance.
5. Shipment Tracking
Once your package is handed over to our courier partner, you will receive real-time shipment updates.
- Tracking Email & SMS: We will send a dispatch notification email and SMS containing your unique Tracking ID and a direct link to track your order.
- Account Dashboard: You can also view real-time tracking information on your Swifter profile. Simply navigate to the Order History section of your dashboard.
6. Damaged, Lost, or Incorrect Deliveries
Your satisfaction is our absolute priority. We take extensive precautions, but in the rare event of transit damage or missing packages:
- Damaged Packages: If you receive a box that is visibly crushed or torn, please take photographs prior to opening and contact our customer support team immediately.
- Missing Items: If any item from your order is missing, notify us within 48 hours of delivery to initiate an immediate investigation and dispatch of replacement goods.
- Transit Insurance: All Swifter high-value dispatches are fully insured in transit to guarantee your financial protection.
7. Contact & Assistance
Our logistics coordinators are always here to help with your deliveries, tracking queries, or shipping customizations.
- Email Support:info@swifter.in
- Phone Helpline: +91 94099 99112, +91 94099 99113 (Mon-Sat, 9:00 AM - 6:00 PM)