Introduction & Our Commitment
At SWIFTER, customer trust and satisfaction are our highest priorities. We strive to deliver premium industrial tools, personal protective equipment (PPE), and safety gear in pristine condition. However, if you receive a product that does not meet your expectations, is damaged, defective, or incorrect, our Money Refund & Return Policy is designed to protect your purchase and ensure a seamless resolution.
1. Return Window & Eligibility
We offer a transparent 7-Day Return Guarantee from the date of delivery. You can initiate a return request if your order meets any of the following criteria:
- Damaged or Defective Item: Product arrived with physical damage, manufacturing defects, or operational failure upon unboxing.
- Incorrect Product: Shipped item, size, color, or model differs from your order confirmation.
- Missing Items or Accessories: Package is missing components, parts, or bundled accessories.
- Specification Mismatch: Product differs significantly from the description or technical specifications displayed on Swifter.in.
Condition Requirements: To be eligible for a return and full refund, items must be unused, unwashed, unaltered, and returned in their original packaging complete with tags, user manuals, warranty certificates, and box seals intact.
2. Non-Returnable & Non-Refundable Items
Due to safety, hygiene, and customized manufacturing constraints, certain categories are non-returnable and non-refundable unless delivered in a damaged or wrong state:
- Custom & Made-to-Order Equipment: Custom-branded safety gear, specialized heavy machinery, or made-to-spec industrial solutions.
- Consumables & Hygiene Products: Chemical solutions, adhesives, lubricants, or opened personal protective gear (respirators, earplugs, hygiene masks).
- Explicitly Marked Non-Returnable Products: Items clearly identified as "Non-Returnable" on the product detail page prior to purchase.
- Mishandled or Altered Products: Items damaged due to improper installation, power surges, unauthorized repair, or normal wear and tear after delivery.
3. Step-by-Step Return Process
Initiating a return on Swifter is quick and straightforward:
- Step 1 - Raise Request: Log in to your Swifter account, navigate to Order History, select the order item, and click on "Request Return/Refund". Alternatively, email us at info@swifter.in with your Order ID and photo/video proof within 7 days of delivery.
- Step 2 - Request Review & Approval: Our quality assurance team will verify your request within 24 to 48 hours. Upon approval, a reverse pickup will be scheduled.
- Step 3 - Free Reverse Pickup: Our logistics partner will collect the return package from your delivery address within 2 to 3 business days at no extra cost to you.
- Step 4 - Quality Check & Refund Dispatch: Once received at our fulfillment center, items undergo a brief quality audit before the money refund is triggered.
4. Money Refund Timelines & Payment Modes
Once your return passes quality inspection, the refund is processed according to your original payment method:
- Prepaid Online Orders (Credit/Debit Card, Net Banking, UPI, Wallets): The refund amount will be credited back directly to the original source account within 5 to 7 business days.
- Cash on Delivery (COD) & Bank Transfer: Refunds for COD orders are transferred directly to your verified bank account (NEFT / RTGS) or added as Swifter Store Credit within 5 to 7 business days after bank details are provided.
- Swifter Credit Facility (B2B Orders): For corporate buyers on Swifter Credit, a Credit Note is issued, or the corresponding balance is adjusted in your credit account within 3 business days.
5. Order Cancellation Policy
You can cancel your order before it has been dispatched for shipping:
- Pre-Dispatch Cancellation: Cancel directly from your Order History page or contact support. Full refund will be credited back within 3 to 5 business days.
- Post-Dispatch Cancellation: If the order is already in transit, please refuse delivery upon arrival. Once the package returns to our warehouse, a refund will be processed minus applicable freight charges.
6. Contact Support for Refunds & Inquiries
If you have any questions regarding your return status, refund calculation, or need assistance raising a request, our customer care team is here to assist you:
SWIFTER RETAIL LLP
Email Support:info@swifter.in
Phone Helpline:+91 94099 99112 / +91 94099 99113 (Mon - Sat, 9:00 AM - 7:00 PM IST)
Address: 354, GIDC, Makarpura, Vadodara - 390010, Gujarat, India.